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Taxman promises more help for elderly
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PostPosted: Wed Aug 03, 2011 8:40 am 
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Joined: Tue Mar 10, 2009 1:21 pm
Posts: 1457
Location: Hampshire
The taxman has pledged to overhaul the way it treats older people, following a damning report prompted by a Money Mail investigation.

HM Revenue & Customs is trialling a new call centre system that will ensure the elderly are able to have their tax queries answered promptly.

The government department has also given grants to organisations such as Tax Help for Older People to support customers who prefer to contact HMRC through a tax adviser. Read more


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